SHOPPING & ONLINE SHOP

If you are having an issue with your delivery, please contact your order processor – Milan Szakacs, milan.szakacs@buy-solar.online, +43 (0) 490 0048.

Your account manager at 3buysolar is the person who confirmed your order online or contact 3buysolarinfo@buy-solar.online ot our Customer Care at +431 0490 0048.

Your order processor is Milan Szakacs, milan.szakacs@buy-solar.online, +43 (0) 490 0048.

The technical team is here to help you with any technical inquiry for 10 working days (or two weeks) from receipt of delivery, after that time please contact the manufacturer directly – your tech contact can provide you with contact details.

Your technical contact is Viktor Versegi, Viktor.versegi@buy-solar.online, +431 0490 0048.

Though our Solar Installer Webshop primarily serves customers located in Europe, we can handle with confidence customer request from outside the EU as well. All customers are required to Register and create an Account with us in order to be able to access the information on our site. No exceptions.

B2B / Trade accounts are subject to pre-approval process.

The operator of the site reserves the right to reject and/or cancel any registration on our site at any time without any explanation given. to the customer.

If you have a faulty item and you have taken delivery of it within a two-week period, please contact the technical team. If the item has been delivered longer than two weeks or/and installed, you will need to contact the manufacturer directly – the technical team will provide you with manufacturers contact details.

If you have a faulty item and you have taken delivery of it within a two-week period, please contact the technical team. If the item has been delivered longer than two weeks or/and installed, you will need to contact the manufacturer directly – the technical team will provide you with manufacturers contact details.

Before you submit any reports [;ease make sure that the item you bought has been installed, connected, commissioned correctly. You can either check the Installation Manuals on every product page under the Download Section or you can alternatively visit 3Buy Solar YouTube Channel for installation videos.

A quote is your list of materials added to your Cart, an order placed and confirmed without a payment made,  an actual order placed, submitted, paid but not confirmed by your Order Processor. The price on your quote is valid for up to 30 days, after this the price will amend to the current portal pricing. Stock is NOT guaranteed in the quote stage.

An order is a submitted quote, which will allocate items to stock which is available now, or due into arrive before required. Please ensure your dispatch date is correct and in accordance to when the goods are needed – for more information, click here.

A valid order is a one paid, waiting to be dispatched, confirmed by mail by your order processor! No exceptions. 

Go to My Account>Orders, this is where you will see all your orders and order numbers. You can find your Order Number also in the mail we sent you after you placed your order in our Solar Installer Shop.

A shipment is the items that you have selected to take delivery of. A shipment can be made up of part of the order, the full order, and multiple orders. During the shipment stage, this is where you would make payment. No changes can be made to shipments once into picking in our or our partner warehouses, so it is crucial that you check the items that you have added.

3buyonline offers one of the largest range of renewable products in the European Union, to check stock levels head to the product page in our Solar Installer Shop. We also have incoming stock daily across 5 sites Komarno (Slovakia), Dunaujvaros (Hungary), Oradea (Romania), Mullendorf (Austria) and Esslingen (Germany).

Click our Solar Blog to find out all the ways you can check stock availability in our webshop and new products.

Dates are given based on your order’s dispatch date. When placing your order, you will be asked to select a dispatch date. It is crucial that the date selected is accurate as to when you want to take your stock:

  • If something on your order is not currently in stock and you want to wait until the full order is available, then please put a dispatch date in line with the latest incoming stock
  • If you want to take part of the delivery (i.e., items that are in-stock), put a dispatch date in line with the latest date of the latest incoming stock for the first delivery of itemsThe dispatch date that you select is crucial, so please make sure this date is accurate for your requirements!Shipping dates must be AFTER stock is due to arrive with 3buysolar and its partners.

3buysolar currently stocks products from 74 different manufacturers (and this will continue to grow) – Click here to see which solar brands we stock in our warehouses.

Please discuss this with your Account Manager, your application can take up to 48-72 hours to be processed through our finance team, during the process you may be asked to provide us with some recent financial history to help your application, please also be aware, for any credit accounts you will not be eligible for the 2% ESD (Early Sales Discounts – Terms Apply)

Though no collections from any of our sites are allowed, depending on your Membership Level occasionally we do make exceptions. If so, collections are allowed only in our warehouses in Slovakia, Austria, Czech Republic, Hungary and Romania.

Proforma invoices are sent out via email when you place an order, to access them within your Wenshop online, go to My Account>Invoices, to view older proformas, select My-Account>Downloads.

Please contact your Account Manager via email and send them a screenshot and/or a description of the problem you are currently facing in our Solar Installer Shop.

PAYMENT AND PRICING

If you are a retail customer and you paid by a Debit or Credit Card the full amount will be charge to your account as soon as you completed the order.

If you register and submit an order to us as a business, meaning you are an installer, a reseller, a builder, a solar contractor, etc. or a retail customer outside the European Union you do not have the option for Card Payment at the Checkout.

Payments from these customers will be accepted only via a direct bank transfer (BACS) only (Wire Transfer). No exceptions!

All B2B Account must be pre-approved in order to access our Solar Installer Webshop. No exceptions. Please see our Terms and Conditions.

No, they are not.

Base price with a simple registration is valid only for retail customers and are without the applicable VAT for the country where the product will be dispatched.

Trade prices are lower than the Base Price and vary upon the type of the Membership  the customer account was initially approved.

These Trade Discount categories are as follows: Solar Installer, Premium, Premium Gold, Premium Platinum and Reseller.

Once you have establish some sort of order history with 3buysolar, it is more likely you will be approved for a credit term account. However, a purchase order is required each time you place an order with us. 3buysolar is a small company and can only extend a certain amount of credit among our eligible customers, so every time we receive a purchase order, our financial team determines how much credit we are allowed to extend.

Our Solar Installer Shop in mainly targeting solar installers, resellers, builders and PV developers as well as energy storage specialized companies. Basically we are focusing on solar wholesale.

With that said we do serve occasionally end consumers as well, though as indicated our Webshop is not developed as an online retail shop.

Our Solar Installer Shop does not accept PayPal payments, nor any credit cards. Private customers can pay for their confirmed order only by BACS (wire transfer).

SHIPMENT AND DELIVERY

You do not have to wait! We want you to receive your order as quickly as possible. Sometimes, items may have a lead time, which we would let you know. In this case, 3buysolar can ship your items as they become available, or hold your order to be shipped complete. We will not charge you additional shipping in either of these situations.

Not at all! Because we warehouse our products across the European Union and the UK, sometimes we are unable to fulfill your order from a single warehouse location. When this happens, we will split your shipments at no additional cost to you.

If you are placing the order online, please add this to the “Order Comments” box on the checkout page. You can also call our sales team or our Customer Care team.

Although our business serves primarily customers on mainland European Union, you certainly can!

We have a few options for our international customers, with more planned. Please contact us  for more information.

Anything that has physical dimensions larger than what is allowed by ground, anything that is considered hazardous material, and anything that weighs over 40-50kg (100 pounds). 3buysolar products that must ship by a specialized carrier regardless of weight are:

  • Large solar panels (over 90 watts in most cases)
  • Large Inverters (typically over 20kw)
  • Rails longer than 3m (9 feet – 108″)
  • Li-ion and Flooded lead-acid solar batteries
  • Wind turbines
  • Any other solar and wind item, considered by the international carriers as an oversized item or a dangerous good

Products that often fall into this category include:

  • Solar batteries

If your freight shipment weighs over 50kg (100 lbs), you may need a lift gate or as others calling a truck with a tailgate. This is a special lift attached to the back of the freight truck that will lower your pallet to the ground for you. If you have access to a loading dock or forklift at your shipping location, you will not need a lift gate. Even if you have a team of helpers, we don’t want you to dirty your hands or hurt yourself, so it’s best to have a lift gate.

A commercial zone is an area where there is a high density of businesses and warehouses. A residential zone is an area where there is a high density of homes. A home business, therefore, would still fall under a residential zone.

Because commercial zones are more accessible and tend to be on established freight routes already, making them easier to access for a freight truck, therefore shipping to them costs less than shipping to residential zones.