EV Accessories and Mounting
This FAQ is intended for installers, EPCs, resellers, system integrators, and approved professional buyers using Buy-Solar.online by 3Buy Solar, operated by Suncrest Ltd. The FAQ reflects our General Service Terms and Conditions. It provides practical answers about ordering, accounts, payment, delivery, warranty handling, and manufacturer support for professional solar PV equipment.
Buy-Solar.online is a professional B2B platform. It does not operate as a consumer retail shop. Access is limited to verified and approved professional accounts, including approved DIY Experts who are treated as professional buyers under the same commercial and support processes.
Ordering & Account Management
Answer:
Quote → Order submitted → Written confirmation → Payment → Stock allocation → Dispatch → Delivery
If you experience any issue with your delivery (delay, missing items, visible transport damage, or discrepancies), please contact your assigned Order Processor or our Customer Care team immediately.
Primary contacts:
Milan Szakacs – milan.sz@3buysolar.hu
Customer Care – customercare@buy-solar.online
Phone: +42 1 233 070 448 | +44 204 577 1078
Please note that deliveries are made EXW under our Terms & Conditions, meaning risk transfers upon dispatch. Any visible transport damage must be noted on the delivery note or CMR at the time of receipt to preserve carrier and insurance claims. Our team will guide you through the next steps.
Your Account Manager is the authorised 3Buy Solar representative who confirms your order and manages your commercial relationship with us.
Only written confirmations issued by your Account Manager or Order Processor constitute acceptance of an order.
If you are unsure who your Account Manager is, please contact:
customercare@buy-solar.online
Phone: +44 204 577 1078 | +42 1 233 070 448 | +36 1 901 1048 | +1 904 717 0717
Your order is typically handled and supervised by one of the following team members:
Milan – milan.sz@3buysolar.hu | +42 1 233 070 448
Adi – adi.k@3buysolar.hu | +42 1 233 070 448
Timea – timea.k@3buysolar.hu | +36 1 901 1048
Customer Services (Operations): ugyfelszolgalat@3buysolar.hu | +36 1 901 1048
Customer Services (Sales): customercare@buy-solar.online | +44 204 577 1078 | +1 904 717 0717
Automated webshop emails or system notifications do not constitute contractual acceptance.
Our technical team supports professional customers with technical questions for up to 10 working days (two weeks) from delivery.
After this period, or once products have been installed or commissioned, technical support and warranty handling are managed directly by the manufacturer. This is because manufacturers retain full technical authority over their products.
Technical contacts:
tech-support@buy-solar.online
support@3buysolar.hu
Phone: +42 1 233 070 448 | +44 204 577 1078
We will always help you identify the correct manufacturer support channel if needed.
Buy-Solar.online primarily serves professional customers located within the European Union, but we can also support professional buyers outside the EU.
All users must register and create a 3Buy Solar account to access pricing or place orders.
All accounts — especially trade and B2B accounts — are subject to a mandatory pre-approval process.
Both 3Buy Solar and Suncrest Ltd, the the site operator reserves the right to approve, reject, or cancel registrations at its discretion.
All Goods must be inspected immediately upon delivery.
If a fault is identified within two weeks of delivery, please contact our technical team first.
If the product has been installed, commissioned, or delivered for longer than two weeks, warranty handling is managed directly by the manufacturer. Our team will assist you with documentation and contact details where required.
Please note that defects caused by improper storage, installation, commissioning, system incompatibility, or deviation from manufacturer instructions are excluded from warranty.
If you have a faulty item and you have taken delivery of it within a two-week period, please contact the technical team. If the item has been delivered longer than two weeks or/and installed, you will need to contact the manufacturer directly – the technical team will provide you with manufacturers contact details.
A quote represents a list of materials added to your cart and submitted without confirmed payment or allocation.
Quotes are valid for up to 30 days. After this period, prices may update to current portal pricing.
Stock availability is not guaranteed at the quote stage.
An order is a confirmed and paid quote that allocates available or incoming stock based on the selected dispatch date.
A valid order must be:
- Confirmed by your personal Account Manager
Paid
Approved for dispatch
Dispatch dates must accurately reflect when goods are required.
Basically an order is a binding offer submitted by the Customer. A contract is concluded only after written confirmation by an authorised 3Buy Solar representative, issuance of an invoice, or commencement of delivery. Automated webshop confirmations do not constitute acceptance.
Order numbers can be found under My Account>Orders,
You will also receive your order number by email once your order has been submitted and confirmed.
A shipment is the physical dispatch of Goods from our warehouse.
An order may result in:
A single shipment
Multiple partial shipments
Combined shipments across multiple orders
Once a shipment enters the picking stage in our or partner warehouses, changes are no longer possible. Risk transfers upon dispatch or notification of readiness for dispatch.
Credit account applications must be discussed with your Account Manager.
Approval typically takes 48–72 hours and may require recent financial documentation.
Please note that Early Sales Discounts (ESD) do not apply to credit accounts.
3Buy Solar offers one of the widest ranges of renewable energy products in the European Union.
Live stock availability is shown on each product page in the Solar Installer Shop.
We also receive incoming stock daily across multiple our own or partner warehouse locations, including Slovakia, Hungary, Romania, Austria, and Germany.
Stock allocation is based on the dispatch date selected during checkout.
If items are not currently in stock, dispatch dates must align with confirmed incoming stock.
Dispatch dates must always be after stock arrival at 3Buy Solar or partner warehouses.
Accurate dispatch dates are critical to ensure correct allocation and delivery planning.
If delivery is postponed beyond the confirmed date, price adjustments or additional charges may apply in line with market price movements and logistics costs.
3Buy Solar currently stocks products from more than 70 manufacturers, with new brands added continuously. You can view the full list of stocked brands via our Shop by Brands section.
Unless mandatory law applies, all warranties are manufacturer warranties, which are passed through to the Customer. 3Buy Solar does not provide independent product warranties of its own.
Collections are generally not permitted. In limited cases and depending on membership level, exceptions may be granted.
Approved collections are available only at selected warehouse locations in Slovakia, Austria, Czech Republic, Hungary, and Romania.
Pro-forma invoices are sent by email after order placement.
They can also be accessed under:
My Account → Invoices
Older documents are available under My Account → Downloads.
Please contact your Account Manager by email and include a clear description of the issue, along with screenshots where possible.
This helps our team review and correct any inaccuracies efficiently.
Pricing, Payment & Invoicing
3Buy Solar does not debit or withdraw funds from customer bank accounts.
All payments are initiated by the Customer, typically via bank transfer, after written order confirmation. Any payment sent without written confirmation does not constitute acceptance of an order and will be returned if the order is not confirmed.
Payment must be received and cleared before stock allocation, processing, or dispatch, unless otherwise agreed in writing.
Payments sent before written order confirmation by 3Buy Solar do not constitute acceptance of an order.
If an order is not confirmed and a payment has already been received, the amount will be refunded to the sender without interest, in accordance with our General Service Terms and Conditions.
Customers are therefore requested to wait for written, or in some cases by telephone confirmation from their Account Manager or Order Processor before initiating payment.
Yes, card payments may be available for approved professional accounts.
That said, the vast majority of our professional customers choose to pay by bank transfer, as it allows payment against a pro-forma invoice or confirmed order using established banking workflows.
Available payment methods depend on account type, order value, payment history, and agreed commercial terms. Your Account Manager will confirm what applies to your order.
Please see our Terms and Conditions.
No.
Pricing varies depending on account type and approved membership level you have.
Trade pricing differs from base pricing and is determined by your assigned account category.
Each order requires acceptance of terms because purchase orders and credit exposure are assessed individually by our finance team.
This ensures compliance and responsible credit management and law.
PayPal and similar consumer payment platforms are not supported.
Buy-Solar.online operates as a professional solar wholesale platform serving installers, EPCs, resellers, and approved professional buyers. Payments are accepted exclusively via bank transfer (wire transfer).
We intentionally do not offer PayPal or card payments. Instead of passing high card processing, platform, and intermediary fees to banks and payment processors, we prefer to pass those cost savings directly to our customers through more competitive wholesale pricing.
This approach reflects standard practice in professional B2B solar distribution and ensures transparent pricing without hidden transaction costs.
Shipping, Delivery & Logistics
You do not have to wait! We want you to receive your order as quickly as possible. Sometimes, items may have a lead time, which we would let you know. In this case, 3Buy Solar can ship your items as they become available, or hold your order to be shipped complete. We will not charge you additional shipping in either of these situations.
No installation
No on-site unloading
No commissioning
No manufacturer-side repair authority
No insurance unless ordered
Not at all! Because we warehouse our products across the European Union and the UK, sometimes we are unable to fulfill your order from a single warehouse location. When this happens, we will split your shipments at no additional cost to you.
If you are placing the order online, please add this to the “Order Comments” box on the checkout page. You can also call our sales team or our Customer Care team.
Although our business serves primarily customers on mainland European Union, you certainly can!
We have a few options for our international customers, with more planned. Please contact us for more information.
Anything that has physical dimensions larger than what is allowed by ground, anything that is considered hazardous material, and anything that weighs over 40-50kg (100 pounds). 3buysolar products that must ship by a specialized carrier regardless of weight are:
- Large solar panels (over 90 watts in most cases)
- Large Inverters (typically over 20kw)
- Rails longer than 3m (9 feet – 108″)
- Li-ion and Flooded lead-acid solar batteries
- Wind turbines
- Any other solar and wind item, considered by the international carriers as an oversized item or a dangerous good
Products that often fall into this category include:
- Solar batteries
A tailgate (also called a lift gate) is a mechanical lifting platform attached to the back of a freight truck, designed to lower pallets safely from the truck to ground level.
All customers are responsible for unloading their shipments.
Freight drivers do not unload goods by default and are not permitted to handle products manually unless a lift-gate-equipped vehicle has been explicitly ordered.
If your delivery location does not have a forklift, loading dock, or suitable unloading equipment, you must either:
have sufficient personnel and equipment ready to unload the shipment safely, or
order a truck with an installed tailgate/lift gate capable of handling the weight and size of the goods.
Lift gates are suitable only for loads within their rated capacity. For heavy, oversized, or hazardous items (such as large solar panels, inverters, or batteries), a forklift or appropriate unloading equipment is mandatory, even if a tailgate is present.
For safety reasons, unloading must always be planned in advance. If unloading is not possible at the delivery location, the carrier may refuse delivery or apply additional charges.
A commercial zone is an area where there is a high density of businesses and warehouses. A residential zone is an area where there is a high density of homes. A home business, therefore, would still fall under a residential zone.
Because commercial zones are more accessible and tend to be on established freight routes already, making them easier to access for a freight truck, therefore shipping to them costs less than shipping to residential zones.
Last updated: January 2026
